I suppose I am really just a grumpy old (middle-aged!) white Anglo Saxon male, lost in the whirlwind of an ever changing and rapidly accelerating world. But recently I have found myself getting more and more fed up with bad service, ignorant attitudes and total selfishness displayed by my fellow occupants of this beautiful planet.
Not so very long ago, when purchasing a service from a company, a 'customer' could expect good manners and good service. The customer was paying and, therefore, had a widely held right to expect good service. After all; if the client wasn't satisfied he would go elsewhere and the service provider would lose income and eventually his means of earning a living if enough clients were dissapointed.
Today many 'service providers' have adopted the attitude that the 'customer' should be gratefull for whatever level of service (often very poor) they (the service provider) choose to give and damn the consequences.
'Little Britain' that wonderfully humerous TV comedy run on the BBC have a very good sketch; you know the one...."Computer says no!" -You don't know it? Well if you don't I won't try to explain it. But I would suggest you watch 'Little Britain' next time it is on your tele. If you do know the sketch you will understand what I am ranting on about.
Anyway, the point is, "computer says no" appears to have become the methodology for may company employees these days, with the ability to think laterally (...in some cases even to think) removed!
Surely it isn't just me who has run up against the brick wall of incompetence and non-sensical logic when it comes to getting mail order or internet retailers to understand that the very people who can afford to purchase their goods and services probably work for a living and that often means away from home during the day. Does it take super human effort to realise that if the delivery driver knocks on the door at midday and gets no reply the likelyhood is that they won't get a reply at midday the next day either. Is it too much to expect that the second attempt at delivery perhaps be made later in the day?
Well of course it is the fault of us hard working 'customers', because we shouldn't expect delivery drivers to work after five in the evening. Neither should we complain at having to make a fifty mile round trip to collect a parcel that we have paid postage and packing on! And we should know when an unsuccessfull attempt has been made at delivery without the need for a note through the letter box.
Yes I have had a few bad experiences with a certain well known, global, despatch company by the name of ***. What makes it worse is the original internet retailer, from whom I have ordered the goods from didn't give a damn that his customer was upset. Needless to say the goods never arrived I got my money back (eventually) and that particluar retailer will never again receive an order from me or anyone else I know who may have been tempted to purchase from him.
The fact is I have had enough! Want to join my e-nuff campaign? Then add your comments and lets fight together for decency, honesty and shear common sense!